SCTE Cable-Tec Expo 2010: Motorola Web Tool Lets Broadband Users Help Themselves
-
ThE MaStEr
2010-10-21
-
SCTE Cable-Tec Expo 2010: Motorola Web Tool Lets Broadband Users Help Themselves
Self-Service Portal Aimed at Cutting Support Calls
Todd Spangler -- 10/21/2010 12:33:02 PM
New Orleans -- Motorola has taken the wraps off Edge Home Center, a Web-based self-service console to let broadband customers set up their home networks -- and troubleshoot any problems -- without calling up their provider for help.
Home Center, to be available in December for first customer installations, is part of Motorola's Edge Service Assurance Software Suite. The system provides gateway management features, Wi-Fi controls, PC diagnostics, a network map and security settings. Subscribers can log in to a Web portal, at home or elsewhere, to manage any device or service.
In addition, if a subscriber does eventually call for technical support, Edge Home Center can show a service provider's agent any self-care steps the subscriber has already taken.
"With the new interoperability capabilities of today's media devices and the increased tech savviness of today's consumer, the subscriber now has the tools to own such home network management tasks," Alan Lefkof, corporate vice president and general manager of Motorola Mobility's Software Solutions, said in a statement. "That's why we're delivering innovative service assurance solutions that will be relevant and efficient both now and in the future."
Home Center can discover and manage non-Motorola devices, and also accommodate optional services such as antivirus, PC backup, home automation or third-party applications, according to the company.
تحديث جديد لل giga blue بتاريخ اليوم 4-1-2011
حصري TSpanel 4.5
enigma2 skin vali hd nano 1.1
Sea Launch exits Chapter 11
سوفتوير دنجل microbox 3 يعمل على w3 بتاريخ 18.1.2012
Media Player Classic - Home Cinema 07.04.2011 R3018
RTB 01 biss keys MEASAT 3A 91.5°E 26-6-2014
Lybid Tv package CCws at 36E 15/5/2013
Powered by vBulletin® Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
LinkBack URL
About LinkBacks