Alex Lane - Thu, 14/10/2010 - 9:27am
The makers of the Copy+ upgrade tool for Sky+ are hoping to fix a bug caused by the recent 'Darwin' software upgrade on 1TB boxes.
The bug affects some owners of 1TB Sky+HD boxes who copied old recordings from their previous Sky+ using the Copy+ software.
It causes recording glitches and overwrites from other recordings, and also affects Amstrad DRX890 boxes which have been upgraded to 1.5TB or 2TB.
It's not the only bug caused by Darwin, the software upgrade which enables both 3D and Sky Anytime+ on the Sky+HD range.
A statement on Sky's website last night reads: 'We have identified an issue with fan control that can cause the set top box fan to switch on during initialisation but not switch off again. We have a fix for this under development and will roll that out once testing is complete.
'We are on the track of an issue which causes a brief glitch in a recording when another simultaneous recording ends. We are still building understanding of the root cause and to identify a fix for this problem.
'We now understand the root cause of an issue with Copy+ software used on the set top box prior to the latest software update that can cause an error in the filesystem which is critical to the new software, causing corruption to planner and recorded content.
'We are aware that many of the issues reported by customers are not caused by Copy+ but customers who have used Copy+ will need to perform a full system reset. We regret that some of our customers are suffering from this, but reiterate that Copy+ is not a Sky product and is not supported or endorsed by us.
'We are continuing to pursue other avenues of investigation, including reports of temporary loss of planner (recovered by repowering the set top box), and reports of crashing.
'As part of the investigation, we are contacting customers who are known to have experienced issues through all available routes, gathering information and examples of set top boxes to support our investigation and resolving issues for customers on an individual basis wherever possible.'
David Artiss, one of the developers of Copy+, told Wotsat they are working on a fix for the problem, although it won't be able top recover lost or damaged recordings.
'We don't know if this a Copy+ or Sky problem or a bit of both, as the old version of the Sky firmware works fine,' he added. 'Whichever way, we'll have to make a fix to Copy+.'
'We would like to sincerely apologise to all of our users with 1TB boxes, and also to Sky, for the inconvenience caused by this issue, which does indeed appear t be caused by a filesystem discrepancy introduced by Copy+.
'We appreciate that Sky can not be responsible for testing for compatibility with a third party application such as Copy+, but then equally it is impossible for us to test against future Sky software releases as we have no advance knowledge of what they may contain. It is an unfortunate situation for all concerned.'
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